Shipments and returns

Shipments

All order are made to order and can take a bit of time to serve you the best but generally:

Shipping times are between :
- 5 and 10 days for Posters.
- 10 and 15 days for Tapestries.
- 15 and 21 days for Orgone Pendants

Sometimes the parcel can be hold for a few days at your customs. This is not my responsibility.

All orders come with a tracking numbers for your safety.
It is your responsibility to check where your order/parcel is as it might be hold at your customs or post office waiting for you...

We try our best to keep the shipping cost low.
We try to ship from our printers close to you to save time, money and the planet !
We ship from France, Thailand, Germany and USA depending on the product and the destination.

Replace, Refund Policy (As per the Australian Consumer Law)

1. We want you to be happy with your purchase. A refund or replacement
will be given if the received product is damaged or faulty on arrival.

Pumayana needs to be notified of the damaged goods within 7 days of
receipt.

2. A refund or replacement will not be given for change of mind or any other
reason as all our products are made to order.

Please choose the medium carefully

Each medium serves a specific purpose and therefore has a different look and
feel. Please select the right medium for your intended use as refunds or returns
will not be provided for change of mind on the medium.


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